Fake tech support is one of the most common scams around, and it works because it looks a lot like real help. The scammer’s goal is usually the same: get you to install remote access software, then take money or information. Here’s how to recognize it and what to do.
How the scam usually starts
The scary pop-up
A browser window suddenly fills the screen, maybe with flashing warnings or a loud voice, saying your computer is infected and you must call a phone number right away. Real security warnings don’t include a phone number to call.
The unexpected phone call
Someone rings claiming to be from a well-known software company or your internet provider, saying they’ve detected a problem on your computer. Big software companies don’t phone people out of the blue about viruses.
The urgent email
A message says a subscription is about to renew for a large amount and you need to call to cancel. The goal is to get you on the phone and then onto your computer.
Red flags to watch for
- Pressure to act right now
- Requests to install remote access software you didn’t ask for
- Asking you to log in to your bank while they’re connected
- Payment by gift cards, cryptocurrency or wire transfer
- Claims that your computer is “sending errors” or has been “hacked” with no way to check
What genuine remote support looks like
With a real provider, you start the contact. You ask for help, you receive a one-time code, and you approve the connection yourself. You can see what’s happening and end the session any time. If anything about a session feels off, you’re always allowed to stop it. That’s the difference between support and a scam. Our page on how consent works for remote sessions goes into more detail.
If a pop-up appears
- Don’t call the number.
- Close the browser. If it won’t close, restart the computer.
- If the page reappears when the browser reopens, choose not to restore the previous session.
If you’ve already let someone in
- Disconnect from the internet straight away.
- Uninstall any remote access software they asked you to install.
- From a different, trusted device, change your email and banking passwords.
- Call your bank using the number on your card if you shared payment details.
- Have the computer checked before you rely on it again.
Feeling embarrassed is normal, but these scams are run by professionals and catch careful people every day. Acting quickly matters more than anything.
Help that you invite
Our remote support always starts with you. If you’re not sure what kind of session you need, read the difference between attended and unattended support.